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FAQ Frequently Asked Questions

Q: Which automations come included in the software?
A: CreditAdmins does the following automations right out of the box: Welcome emails, Client Agreement delivery, New Sign up alerts, Reminders to accept agreement, Reminders to upload Id, Bill, and Monitoring info, Appointment alerts, Invoice delivery, Reminders to pay invoice, Text message when scores increase, Text message when items are repaired / deleted.

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Q: Does it cost extra to send emails or text messages?
A: No, CreditAdmins does not charge extra for emails or text messages.  They are included in your monthly fee.  

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Q: Can voice messages be automated?
A: Yes, CreditAdmins can automate sending voice messages. You have to sign up with DialMyCalls.com and record your voice messages, then we can send them to your clients.  You cover the cost for your DialMyCalls.com account.

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Q: Can I create my own automations?
A: Yes, CreditAdmins allows you to create your own email and voice automations based on events, such as: Initial Sign Up,  Agreement Signed, Appointment Date, Invoice Created, Invoice Due Date, and more.

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Q: Do the email, text, or voice automations requirement to have or use Zapier or Active Campaign?
A: No, CreditAdmins does not need or use Zapier or Active Campaign. Our software performs the automations itself.

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Q: Does your software have a Credit Audit / Analysis?
A: Yes, CreditAdmins has an Audit / Analysis letter ready as soon as you import the credit report. It lists all the negatives on the report and gives some education in a document.

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Q: Can the Credit Audit / Analysis letter be created for manually entered credit reports?
A: Yes, CreditAdmins will create an Audit / Analysis letter whether you manually added or imported a credit report.

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Q: Can I add a logo to the Audit / Analyis letter?
A: Yes, you can add a logo. We have an letter for you out of the box, but you can customize the letter by adding images, changing the verbiage, etc.

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Q: Do you integrate with Acuity?
A: Yes, CreditAdmins can link to your Acuity calendar, receive your appointments, and run automation based on your appointments.

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Q: Can you manually add dispute letters?
A: Yes, CreditAdmins allows you to add your own dispute letters. We also have dispute letters available for you out of the box.

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Q: Can you manually add a credit report?
A: Yes, CreditAdmins allows you to manually add credit reports.

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Q: Can the client agreement be modified?
A: Yes, you can modify the client agreement we provide, or you can add your own client agreement.

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Q: Does your software have a DIY module for clients?
A: Yes, you can activate the DIY module on an individual client basis.

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Q: Does the DIY module cost extra?
A: DIY module is available for our Pro Level users and up.

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Q: How do I make a client a DIY Client?
A: Open their client screen, click the DIY checkbox, and press Save.

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Q: Is your software easy to learn?
A: Yes, CreditAdmins is intuitive and easy to navigate. And the workflow is described in the client screen to help you process each client.

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Q: Can the workflow be modified?
A: Yes, CreditAdmins is flexible and allows you to customize the workflow per your business requirements.

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Q: Does your software allow Pay Per Delete?
A: Yes, CreditAdmins allows you to invoice monthly or pay per delete.

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Q: Do you have an estimate for Pay Per Delete clients?
A: Yes, CreditAdmins has Good Faith Estimate (GFE) and you can configure your own pricing.

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Q: Can the Good Faith Estimate (GFE) be embedded in the Client Agreement?
A: Yes, CreditAdmins allows you to easily embed GFEs into the client agreement templates.

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Q: Can I suspend service for a client without deleting the client?
A: Yes, CreditAdmins allows you to deactivate or delete the client. Deactivated clients won't be able to log into the portal, but you will be able to reactivate them.

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Q: How long can a debt collector pursue old debt?
A: Bankrate has published a guide that highlights what you need to know about old debt collection. Click here to read these insights from financial experts.

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Q: How is the Statute of Limitations calculated?
A: CreditAdmins looks for the Last Payment Date on the credit report. If it is blank it looks at the most recent payment in the Payment History. If it is blank it looks for the Date Opened on the account. Then CreditAdmins determines if the account is Promisory, Open Ended, or Written. Promisory are installment accounts, mortgages, auto, and loans. Open Ended are revolving and credit accounts. Written are medical and everything else that doesn't fall into the other 2 categories. Then we largely rely on data from bankrate.com to determine the length of the statute of limitations based on the client's current State, and we add those number of years to the Date found on the account.

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Q: Do you guarantee that the Statue of Limitations is accurate?
A: No. Although bankrate.com is mostly reliable, the Statute of Limitations could be affected by other factors such as inaccurate credit reporting, the client's current State isn't the State where the debt was incurred, or the account could be misidentified. It is ultimately your responsibility to do your due diligence in speaking with the client to help them avoid lawsuits from creditors.

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Q: Do you offer a trial of your software?
A: We do not offer trials of our software. We do allow you to use our demo environment which we call The Sandbox.
You can sign up for access by clicking here to get access to the sandbox: Get Sandbox Access

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Q: Do you have a Portal?
A: Yes, CreditAdmins give you a client portal, a corporate portal, and an affiliate portal. Your clients use the client portal. You and your employees use the corporate portal. Your affiliates use the affiliate portal.

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Q: Are your portals secure?
A: Yes, they are protected by 256-bit SSL encryption for data in transit. Data at rest is secured, encrypted, and redundantly geo-located at Microsoft Azure data centers.

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Q: How do I give clients access to the portal?
A: Clients that sign up on their own will set their own password and immediately have portal access to submit their documents to you. While clients that you add in the corporate portal will have to Pass screening in order to receive a Welcome letter which contains a link for them to set their password and log into the client portal.

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Q: Do you offer white label for your portals?
A: Yes. White Label is when we remove "creditadmins" from the URL and we use your domain for clients to access the portals. This helps to establish your brand and also allows your clients to focus on your website instead of wandering off to check out creditadmins.com. There is a yearly fee to setup white label.

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